Our Project Delivery Strategy

We will help you identify and realize ROI on your ICT investments and offer a full range of Project Delivery services. You can pick-and-mix for a tailored project, and choose the exact fit for your requirements, from full outsourcing to complimenting your IT team with specialist experience, knowledge and skills.

If your business wants to move ahead using ICT, or just requires a simple set of upgrades, a redesign of your current systems, or a brand new system implementation, Satworks Africa can help.

We follow a structured approach to Project Management to ensure success.It's this attention to detail that makes all the difference. Whether or not you want us to undertake formal management processes on your project, we use our own internal systems to manage and verify all progress, risks, ongoing costs, quality of work, adherence to timescales, and as a reference back to your goals & objectives.


Passion and expertise >>>read more
Our passion comes from working with you, whether your expertise is commercial strategy, operations or technical management, whether you are a new business, a growing SMB or an established mid-size enterprise, we will stand by you.
Strategically aligning with your goals >>>read more
Unlike most providers, we do not regard your projects as pure technical problem-solving. it's more than fixing something that's broken.Your investment in ICT should be positive, forward-looking, and strategic.It should enable development and efficiency in your organization. So keeping an eye firmly on your goals is a key driver in our working methods, and critical to project success.
Unique coverage of technical solutions >>> read more
Satworks Africa can uniquely cover projects for telecoms and IT solutions so we are a true direct provider of ICT, meaning a single point of call, breadth of expertise, true integration of your telephony, communications and IT infrastructure, and the ability to pass the benefits of costings and experience straight to you.
Partners with manufacturers and developers >>> read more
We identify new and industry-leading solutions. Once we are satisfied and we have proven them to work, we partner up with the manufacturers and developers. These close relationships help ensure that issues can be dealt with quickly and ensures that potential problems are kept to a minimum. It also ensures our IT support packages have unique value.
Accredited Technical knowledge >>> read more
We are also committed to training, and have all the relevant accreditations and certified technical staff. We also apply tough criteria when recruiting new members of the technical team and look for genuine passion.

What clients say

" We at Stanbic bank appreciate the back up and recovery services you rendered, it was first and efficiently performed, and within agreed time frame. "
Mary Stanbic Bank
"We appreciate the quick response from your technical team. We never expected a quick fix given the issues we were experiencing. We thought our data was all gone !"
Robert Air Rwanda
"We appreciate the quick response from your technical team. We never expected a quick fix given the issues we were experiencing. We thought our data was all gone !"
Charles Centenary Bank
"We appreciate the quick response from your technical team. We never expected a quick fix given the issues we were experiencing. We thought our data was all gone !"
Alfred Buga & Co-advocates

Our Project lifecycle

(1) Strategy

We start by understanding your needs, through discussions, audits, and research.

(2) Design

We Review project options, recommendations, business case, solution design and proposals.

(3) Transition

After Approval, we commence purchasing, project management, installation, training and review.

(4) Hand over

Finally, we ensure that the project is complete and meets expectations in terms of cost, timescale and overall goals.

(5) Operation

We offer Support services, monitoring, remote management, patching and updates when required.

(6) Improvements

We perform Change management, client reviews, reconsider objectives and research new technologies .

Why choose us

You first,technology second >>> read more

It is easy to say, but we understand that we are a customer service organization first and foremost, before we are a technology-driven company. It does not matter how clever the technologies or our technical skills are, without you, they mean nothing. You are our number 1 priority.

Accountability and ownership >>> read more

We encourage our employees to take personal ownership of your IT support and service issues, even if they have escalated the job to a specialist. They work as a team and cross-check with each other, to ensure the task is properly completed.

We stress the importance of communication too. Our technicians all have individual customer service KPIs that means we are able to report back to you, so you know that you are getting good service and value for money.

Honesty and professionalism >>> read more
Culture is important to us, our company values are not just paper statements. This is a stimulating and fun place to work. Happy and smart people create better service. Like many providers, we recognise that plain speaking is a key element in your decision-making and ensuring that your technology works for you.
Our efficiencies are a benefit to you >>> read more

We are proud that we invest in the best service management technology available and we do it quickly. While we say that technology should be used to achieve organisational success, we also practice what we preach.

We use cutting-edge service technologies behind the scenes, and this puts us at an advantage over our competitors. We can work optimally with better accuracy and efficiently. Lower running costs for us are passed to you as cost-effectiveness and better service quality

Technology is still important >>> read more
Although we place you first when it comes to our goals and culture, it does not mean that we neglect technology. We are fully committed to accreditation, training and certification. We only partner with the best suppliers too, and work very closely with them to deliver advanced intelligence on the latest technological solutions which we pass onto to you.
We care >>> read more
You will soon get to know the team and your account manager. We will not just be there if something goes wrong or if there is a quick sale in the offering. Because we place so much importance upon our customer service we strive to turn our relationship with you into a true trusted partnership.
Your success is our success >>> read more
Our success comes from you, through us helping you make best use of technology to forge efficiencies of your own, create your own differentiators, be more dynamic and competitive, and ultimately achieve success.