We will help you identify and realize ROI on your ICT investments and offer a full range of Project Delivery services. You can pick-and-mix for a tailored project, and choose the exact fit for your requirements, from full outsourcing to complimenting your IT team with specialist experience, knowledge and skills.
If your business wants to move ahead using ICT, or just requires a simple set of upgrades, a redesign of your current systems, or a brand new system implementation, Satworks Africa can help.
We follow a structured approach to Project Management to ensure success.It's this attention to detail that makes all the difference. Whether or not you want us to undertake formal management processes on your project, we use our own internal systems to manage and verify all progress, risks, ongoing costs, quality of work, adherence to timescales, and as a reference back to your goals & objectives.
We start by understanding your needs, through discussions, audits, and research.
We Review project options, recommendations, business case, solution design and proposals.
After Approval, we commence purchasing, project management, installation, training and review.
Finally, we ensure that the project is complete and meets expectations in terms of cost, timescale and overall goals.
We offer Support services, monitoring, remote management, patching and updates when required.
We perform Change management, client reviews, reconsider objectives and research new technologies .
It is easy to say, but we understand that we are a customer service organization first and foremost, before we are a technology-driven company. It does not matter how clever the technologies or our technical skills are, without you, they mean nothing. You are our number 1 priority.
We encourage our employees to take personal ownership of your IT support and service issues, even if they have escalated the job to a specialist. They work as a team and cross-check with each other, to ensure the task is properly completed.
We stress the importance of communication too. Our technicians all have individual customer service KPIs that means we are able to report back to you, so you know that you are getting good service and value for money.
We are proud that we invest in the best service management technology available and we do it quickly. While we say that technology should be used to achieve organisational success, we also practice what we preach.
We use cutting-edge service technologies behind the scenes, and this puts us at an advantage over our competitors. We can work optimally with better accuracy and efficiently. Lower running costs for us are passed to you as cost-effectiveness and better service quality