We can help you with all stages of your ICT infrastructure lifecycle needs from initial planning,implementation right through to post installation support. We offer expert technical advice and consultancy, without the hard sell just independent and transparent assistance that will help you succeed.
Whether you are a business that wants to fully outsource its installation, upgrade or technology refresh, or an internal IT team seeking complimentary skills , we can contribute further technical manpower or expertise to ensure the successful implementation of your project. We look at your needs and future goals first, and without compromising on service quality, identify the solution that best suits you.
Our installation team will take ownership of your project from start to finish , from the initial planning stage, through to management of the project, right down to completion and sign-off. Your assigned Account Manager will work with you for as long as it takes to develop an in-depth understanding of your needs, company work-flow and how your new solution will integrate into existing systems.
It is easy to say, but we understand that we are a customer service organization first and foremost, before we are a technology-driven company. It does not matter how clever the technologies or our technical skills are, without you, they mean nothing. You are our number 1 priority.
We encourage our employees to take personal ownership of your IT support and service issues, even if they have escalated the job to a specialist. They work as a team and cross-check with each other, to ensure the task is properly completed.
We stress the importance of communication too. Our technicians all have individual customer service KPIs that mean we are able to report back to you, so you know that you are getting good service and value for money.
We are proud that we invest in the best service management technology available and we do it quickly. While we say that technology should be used to achieve organisational success, we also practice what we preach.
We use cutting-edge service technologies behind the scenes, and this puts us at an advantage over our competitors. We can work optimally with better accuracy and efficiently. Lower running costs for us are passed to you as cost-effectiveness and better service quality